In a time of perfectionism with the help of Artificial Intelligence, the gap of those who cannot keep up has become a gap that the leg cannot reach. The company's culture will dictate how it embraces the unknown, learning and error through its development stance and initial and progressive On-boarding practices.
Designated Positive Culture of Error (and not "positive error"), this practice comes to teach companies how team failures should be seen as part of the process of professional maturation and mutation of corporate entities and not as fatalism or sad fate with sentences .. In practice, non-professionalism is not promoted, nor is the desire for excellence stopped, but error and failure are embraced as an opportunity for collective growth: employee, team, companies. We reward merit, we punish failures when in fact it is the failure that needs attention (address the cause, work on improvement).
Society teaches us that having 5 stars is the goal, getting the maximum score on a job is synonymous with success and that collectors of diplomas and certificates are role models. Social networks promote perfection, well-rounded lives, expert talks and debates and we are all super intelligent and successful. Otherwise, we take tau-tau or we are humiliated and labeled as failures. What a sad context! At home, as at work, the idea is to succeed and never make mistakes. But to learn to ride a bike you have to fall. To evolve it is necessary to make mistakes and it is a truth recognized by all humanity, but when it comes to "my company" it is more theories than practices. It is therefore worth considering these 5 factors why we should adopt the Culture of Error.
5 important considerations about Error Culture
1- Get around the lie. Because all entities have that employee who, when it comes to recognizing that they don't know, prefers to pretend. The culture of error, in line with other positive corporate culture practices, embraces the personal and professional development of teams, motivating them to humbly recognize when they make mistakes, instead of lying, telling half-truths or hiding them. The aim is to encourage staff to identify a failure and recognize and correct it so as not to repeat it.
2- "We are all incompetent" because we are demanding and if we recognize that we are not finished beings, but in work of permanent competence, unfinished, our angle of vision expands towards permanent improvement. We don't need to play victims or poor things, the objective here is to promote the thirst to be better and humble, even when we recognize that we are good.
3- This mind-set awakens us to constant learning and the culture of knowledge. Enter new training, seek knowledge, read, do research, ask questions, investigate, study, get involved and make this a habit and not just to correct an isolated situation.
4- Promote a united front of courageous people: Predisposition to fall, make mistakes and try something new requires courage. If there is a focus on failure and the humiliation of mistakes, you cannot evolve, you cannot learn.
5- Team spirit, individual work: no one can study for us. No one can speak for us, breathe for us. Promoting individuality with support for progression and respect for each person's rhythm, with a common vision, standardizes learning, converting it into a collective work of improvement and growth.
In the hotel industry, in tourism companies large or small or whatever the field of activity, the principle of Positive Culture of Error brings what a good salary does not: loyalty and commitment to the entity since the employee feels respected and I reciprocated by giving my best.
Stipulating scale of consequences and recognition of evolution should be part of the Team Procedures Manual along with an internal customer gamification structure. Avoiding situations of burn-out or impostor syndrome involves collective awareness of each employee's progress, their participation and involvement in errors, self-evaluation and learning. The predisposition for learning will depend on the business environment and company culture that the workplace promotes, as well as in the allegory of the cave where our environment will dictate our performance.
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